If you think a product is defective, return it at your expense to planecrazyrc.co.za, with a COPY of your receipt, complete phone number, e-mail address, and return mailing address. If planecrazyrc.co.za, determines it to have manufacturing defects, planecrazyrc.co.za, may, under its sole discretion, fix, replace, or return the part.
If you must send parts to planecrazyrc.co.za, we recommend using a shipper's tracking services. PCRC is not responsible for any packages shipped which may be damaged or lost in transit. Warranties are not transferrable.
All warranties are repair warranties. If any item cannot be repaired then only will it be replaced if the fault is covered under the warranty terms above. As the customer it is your responsibility to choose items that fulfill your requirements prior to ordering. You need to take into account benefits, features and drawbacks etc. If you are unsure of any specifications please contact us prior to concluding this transaction as we will not accept returns on this basis. Only defective goods will be returnable, however we will be checking all items as best we can prior to dispatching them.
The return and collection of any and all items are the sole responsibility of the customer, whether the item and/or fault is covered by a warranty or not. All items are to be returned in their original packaging. The above mentioned warranties do not cover problems resulting from abuse, the unauthorized modification or alteration of our product, problems resulting from the addition of aftermarket products and scratches or minor superficial imperfections.
Due to the nature of remote control products it is important that the product be maintained by the user as indicated in the product manual to remain in good operating condition. Your Warranty will be void if you fail to maintain the product as recommended in the product instruction manual. In addition, certain parts of a product may be subject to wear through regular usage. Replacement and repair of such parts is the responsibility of the user throughout the life of the product. These parts are not covered under the Limited Warranty.
The Warranty also does not cover incidental or consequential damages. PCRC and its representatives are hereby given permission to open and inspect all goods. These goods will be repackaged and resealed. PCRC reserves the right to record this process and use the recording if any discrepancy may arise. The normal turn-around time is 7 to 14 business days after we receive the unit, depending upon product availability.
Please note: a large number of our items are sourced from overseas suppliers, one of which being Hobbyking.com Hobbyking offers NO WARRANTY to items shipped to SA and as such, PCRC is in turn unable to offer any warranty of such items However, discounts may be applicable on your next order at a rate determined by PCRC.
56 Loch Road
collection point only