This web site is directed to those who are responsible with tools, electric motors, gas/nitro engines, and who are knowledgeable about their safe handling.
Planecrazyrc.co.za, [hereafter referred to as PCRC or PlancecrazyRC] assumes the reader understands the warning labels of the equipment used and complies with them. You understand that the R/C hobby can include dangerous substances such as but not limited to: harmful nitro fumes, glue fumes, paint spray, glue that bonds skin on contact. Other dangerous objects you may be exposed to include but are not limited to: hot gas/nitro engines, hot electric motors, moving parts on the kit driven by these engines, cutting tools, and other electrically-operated tools and equipment such as drills and lathes. You agree NOT to hold PCRC responsible for your use of these and other substances and equipment when following the content on the web site.
When you visit Planecrazyrc.co.za or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
PLANECRAZYRC.CO.ZA WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.
If you think a product is defective, return it at your expense to planecrazyrc.co.za,
with a COPY of your receipt, complete phone number, e-mail address, and return mailing
address within 7-10 days after receiving your item. If planecrazyrc.co.za,
determines it to have manufacturing defects, planecrazyrc.co.za, may, under
its sole discretion, fix, replace, or return the part.
If you must send parts to planecrazyrc.co.za, we recommend using a shipper's tracking services. PCRC is not responsible for any packages shipped which may be damaged or lost in transit. Warranties are not transferrable.
All warranties are repair warranties. If any item cannot be repaired then only will it be replaced if the fault is covered under the warranty terms above. As the customer it is your responsibility to choose items that fulfill your requirements prior to ordering. You need to take into account benefits, features and drawbacks etc. If you are unsure of any specifications please contact us prior to concluding this transaction as we will not accept returns on this basis. Only defective goods will be returnable, however we will be checking all items as best we can prior to dispatching them.
The return and collection of any and all items are the sole responsibility of the customer, whether the item and/or fault is covered by a warranty or not. All items are to be returned in their original packaging. The above mentioned warranties do not cover problems resulting from abuse, the unauthorized modification or alteration of our product, problems resulting from the addition of aftermarket products and scratches or minor superficial imperfections.
Due to the nature of remote control products it is important that the product be maintained by the user as indicated in the product manual to remain in good operating condition. Your Warranty will be void if you fail to maintain the product as recommended in the product instruction manual. In addition, certain parts of a product may be subject to wear through regular usage. Replacement and repair of such parts is the responsibility of the user throughout the life of the product. These parts are not covered under the Limited Warranty.
The Warranty also does not cover incidental or consequential damages. PCRC and its representatives are hereby given permission to open and inspect all goods. These goods will be repackaged and resealed. PCRC reserves the right to record this process and use the recording if any discrepancy may arise. The normal turn-around time is 7 to 14 business days after we receive the unit, depending upon product availability.
Please note: a large number of our items are sourced from overseas suppliers, one of which being Hobbyking.com Hobbyking offers NO WARRANTY to items shipped to SA and as such, PCRC is in turn unable to offer any warranty of such items However, discounts may be applicable on your next order at a rate determined by PCRC.
PCRC is a South African based online shop but we do process International Orders. After placing your order we will contact you re. Shipping options and cost so please DO NOT pay before we quote you.
BATTERY WARRANTY COVERAGE AND DURATION
All Gens Ace batteries are guaranteed as follows:
Incorrect pack voltage and/or no voltage (bad solder joins, etc.), this must be
reported within 7 days of date of purchase.
· Cell swelling (ballooning/puffing), this must be reported within 21 days of date of
· Physical damage to the pack (impact, water/moisture/salt, etc.)
· Over-voltage charging, or other problems induced by improper charging, defective
charger or erroneous user settings.
· Use outside of specifications.
· Damage due to improper storage (very hot locations, fully charged storage for
extended periods, etc.)
· Short circuit.
· Improper balance connections to charger. Parallel charging.
· Returns without copy of Original Receipt.
· Returns without accompanying note stating the reason for return.
Turnigy and Rhino Batteries are not covered under warranty as our the Supplier of those Brands [Hobbyking.com] offers no warranty on any of their products including batteries sold to SA.
PCRC will as always be as fair and reasonable as possible with regards to claims but on a individual case by case basis.
SITE POLICIES, MODIFICATION, AND SEVERABILITY
We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
PCRC, shall not be held liable for delivery times. If a faster delivery service other than standard was specified on the order form, the order will be given priority, but delays can occur. Orders submitted Friday morning may not go out until Monday at the earliest, no matter how delivery was requested. All orders placed after 12:00 may experience a one working day delay.
PCRC, attempts to be as accurate as possible. However PCRC does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered PCRC is not as described, your sole remedy is to return it in an unused condition.
Pricing may change. Products may be upgraded to new forms or colours, or discontinued. Orders based on out-dated information, typographic errors or other pricing/description errors, in the website or printed materials, will be honoured at the correct or latest price or description.
LINKS TO THIRD PARTY SITES
PlanecrazyRC.co.za may contain links to other ("Linked") Web Sites. These are not under PCRC's control and PCRC will not be held in any way responsible for the content of any of these sites. They are 'linked' for your convenience. Because we 'link' to them does not mean that PCRC endorses these sites nor that we have an association with the operators of said linked sites.
PCRC, reserves the right to make changes and updates to any information contained in this web site without prior notice. This website could include technical or other mistakes, inaccuracies or typographical errors. PCRC, may make changes to the content at this website, including the prices and descriptions of any product listed herein, at any time without notice. The Content at this website may be out of date and PCRC, makes no commitment to update such information, typographic errors, pricing/description errors, and other inaccuracies will not be honored.
Any passwords used for this site are for individual use only. You shall be responsible for the security of your password (if any). PCRC shall be entitled to monitor your password and, at its discretion, require you to change it. If you use a password PCRC considers insecure PCRC will be entitled to require this to be changed and/or terminate your account PCRC reserves the right to modify or discontinue, temporarily or permanently, all or any part of this site with or without notice, and/or to establish general guidelines and limitations on their use.
PARALLELL IMPORTS DISCLAIMER
Important Information about products sold on PCRC'S website:
PlanecrazyRC.co.za is NOT an authorised distributor for all brands of products sold on it's website. While the products we sell are original, we do not purchase all of them through the authorised distribution channels in South Africa. This is commonly known as parallel imports and, provided we meet the requirements set out by the Minister of Trade and Industry we are legally allowed to offer them for sale in South Africa.
We source our products from many different countries and suppliers and in some cases the products we source are intended for sale in countries other than South Africa. Due to exchange rate differences and changes in supply and demand, this method of importing along with a 100% online operation with the associated low overheads and costs allows us to offer some original products at much cheaper rates than regular retail outlets.
We do not drop ship our products directly from sourcing agents to our customers. All products are shipped to our offices first where they are opened and inspected. If you are happy and place an order, we ship direct to you from stock in our possession.
The authorized South African distributor of any of these 'parallel imports' are under no obligation to honour the manufacturer's guarantees/warrantees or to provide after-sales service - we have our own guarantee/warranty policies in place.
We are required by law to make the above statement. This disclaimer is the only price you pay for the savings and variety offered via parallel imports. PCRC relies on repeat business and referrals as our primary marketing tool and it is in our best interest to only supply quality products to our customers and to offer our own warranty on them. In the event that something goes wrong with any product we sell from our website we will assist wherever possible with getting the item repaired by an independent technician or in worst case scenario we will replace it with a NEW item at our discretion.
The Proprietor and/or originator of this website and all employees, agents and/or representatives make every effort to ensure the accuracy of information provided theron. However, PCRC makes no representation or guarantee or warranty or accuracy, timeliness or completeness of such information. The user, by his use of this Website, expressly indemnifies PCRC and holds it harmless against any and all loss (including direct, indirect or consequential loss), liability, costs, damages and proceedings of whatever nature which may purportedly arise from any failure, delay, inaccuracy or any other failing of the information provided. Accordingly, any person using this service, software available or linked to or citing in any way upon any information provided or contained herein, does so entirely at their own risk.
None of the electrical equipment we carry is ICASA/SABS certified as yet. Any use is entirely at owners own risk and will negate SAMAA Insurance cover.
HOW TO CONTACT US
This site is controlled and operated by Plane Crazy RC. Please forward any questions or general correspondence to firstname.lastname@example.org
56 Loch Road
collection point only